HCAHPS Scores That Won't Move Welcome and navigation scores flat despite investments inside the building. Reimbursement consequences. Board-visible.
Healthcare Hospitality
When arrival matters most,
When arrival matters most,
we're the partner on the curb.
When someone arrives at your campus, they may be frightened, in pain, exhausted, or carrying something heavier than a bag. Our teams are trained for the weight of that moment — not just the logistics of the car.
Proud partners to Kaiser Permanente · Operating across California, Oregon, and Washington.
450k+ Member Vehicles Parked
105k+ Wheelchairs Collected
39k+ Members Escorted
133k+ Wayfinding Interactions
0.002% Incident Rate
6+ Years with Kaiser
Healthcare Hospitality
We believe we invented Healthcare Hospitality.
“We know we're the only ones building it at scale.”
Most parking operators treat healthcare as another vertical — a line item beside airports
and office parks. We don't. We believe healthcare is a fundamentally different human
context that demands a fundamentally different operational model. One purpose-built for
patients, families, and caregivers navigating some of the most difficult moments of their
lives.
We call that model Curbside Care™. Our clients call it the difference.
We are not a national vendor stretched across dozens of states. We are a California
company, rooted in the same communities we serve. When we're on your curb, we are an
extension of your care team.
What This Means for Your Campus
Care that starts the moment a patient turns onto your campus.
- Teams trained for BEFAST stroke recognition, TEAM Alert protocols, and HIPAA compliance — before their first shift.
- STAXI wheelchair collection and management at every entrance, every hour — no patient walks to check-in if they need help.
- A 20-Point Site Audit every 90 days. Monthly Service Operations Reviews with your leadership team. Data-driven accountability.
- When something goes wrong, you hear from us first — with a plan, not an explanation. We own incidents, we don't deflect them.
- A relationship with your leadership team — not just your procurement office — for the life of the partnership.
From Kaiser Permanente Leadership
“Signature Parking is not merely a vendor; they are a strategic partner who embodies the spirit of collaboration and customer service. I recommend them without reservation to any organization seeking a dependable, mission-aligned partner.”
— Anthony Suarez Diaz, SSAO · Kaiser Vallejo
What Keeps This at the Top of Your Mind
The curb is your most overlooked patient experience touchpoint.
And the one with the most direct impact on HCAHPS scores, patient trust, and institutional reputation.
Curbside Incidents on the CEO's Desk Vendor staff turnover creates patient-visible inconsistency. The returning patient in June meets a different person than May.
Operators Without Healthcare Training ADA, HIPAA, and mobility compliance handled by teams trained in airport garages — not hospital campuses.
Traffic Chaos During Construction Every expansion project becomes a member access crisis. Parking complaints escalate to facilities and beyond.
Claims That Compound the Problem When something goes wrong, the patient feels blamed. The institution absorbs the reputational damage.
A Mission / Curb Disconnect Your institution leads with compassion. The first human encounter your patients have is pure logistics.
You shouldn't have to fight for a partner who understands your mission. We built Signature because nobody else was.
Signature Healthcare Solutions
Compassionate arrival programs for hospitals and medical campuses.
Every service purpose-built for healthcare — trained staff, compliant protocols, member-first thinking.
Valet Parking
Curbside Care™ valet trained for patient empathy, wheelchair handling, BEFAST stroke recognition, and TEAM Alert protocols. Every attendant Signature University-certified before first shift.
Learn More →Patient Concierge & Wayfinding
First-impression management at the lobby. Clear, calm wayfinding directions. Every member guided, never left to navigate alone — from the curb to the care team.
Learn More →Mobility & Inpatient Transport
Wheelchair collection, STAXI management, member escorts to appointments. ADA-compliant. Bariatric chair trained. Every entrance kept stocked every hour.
Learn More →Maternity Concierge
Dedicated arrival support for labor & delivery — calm, fast, and ready for the moment that matters most. A differentiated service no national competitor offers at scale.
Learn More →Parking & Garage Management
Full garage operations, enforcement, real-time utilization data, and revenue management for hospital campuses. JAPA technology partnership available.
Learn More →Shuttle & Golf Cart Services
On-campus golf cart shuttles, off-site employee shuttles, and fleet safety programs. 32,000+ members shuttled at Kaiser Modesto alone with a 0.002% incident rate.
Learn More → The Signature Arrival Method
Built around your mission. Not copied from a template.
Listen
A walk-through of your campus the way a patient walks it. We read your HCAHPS data. We sit with your leadership. We leave with an honest assessment, not a pitch. Every program starts with a real conversation, not a templated proposal.
Design
A custom arrival program built around your mission, patients, staff, and constraints. Training protocols, staffing plans, traffic patterns, escalation workflows — tailored to your facility. Not ported from an airport deck.
Deliver
Signature University-trained teams from day one. Weekly huddles. 90-day 20-Point Site Audits. Monthly Service Operations Reviews with your leadership. A partnership, not a dashboard.
Our Commitment to You
Six published standards. Published so you can hold us to them.
Our teams are trained the Signature Way. Not borrowed labor. Every person certified before first shift.
We will be present — not absent behind a dashboard. Regional leadership visits on a regular cadence.
We own incidents, not deflect them. You hear from us first — with a plan, not an explanation.
We measure what matters. 20-Point Site Audits + Monthly Service Operations Reviews with patient satisfaction data.
We stay in relationship with your leadership. Not just your procurement office.
We protect your brand. When we're on your curb, we are an extension of your care team.
The Patient Arrival Journey
Every Touchpoint, Managed with Care.
From the moment a patient turns onto your campus to the moment they reach their care team — Signature manages every step.
- 1
Campus Entry
Traffic flow & wayfinding
- 2
Curb Arrival
Valet greeting & umbrella escorts
- 3
Vehicle Care
Parking & key management
- 4
Lobby Handoff
Wheelchair assist & escort
- 5
Departure
Vehicle retrieval & follow-through
Kaiser Permanente NorCal — Strong Partnership
Seven hospitals. One partnership. Expanding.
7 Active Kaiser Campuses
6+ Years of Partnership
0.0026% Claims Rate Systemwide
What started with one hospital in Vallejo has grown into a strong partnership
spanning seven Kaiser NorCal campuses — the product of six years of decision-makers at one
hospital referring us to the next. Hospital executives do not refer vendors they're unsure
about. They refer partners they trust with their patients and their reputations.
We are now in active conversations with Kaiser San Jose and San Leandro, and Kaiser is
expanding into the Pacific Northwest — Oregon and Washington — with Signature leading the
valet and shuttle programs.
VallejoSanta RosaFremontModestoNapaFairfieldVacaville
Read the Full Kaiser Case Study Being Human
Read All Stories The moments that remind us why we do this.
Kaiser Santa Rosa · In Memory 
Gladys, I have enjoyed knowing you! Your caring ways & loving manner were appreciated! Take care & have a wonderful life!
Cheryl L. came to our Kaiser Santa Rosa campus almost every week for over a year during her leukemia treatments. Our team greeted her with warmth, a wheelchair, and over time, genuine friendship. In late September 2025, she came to the valet podium one last time — not for a treatment, but to say goodbye. She brought handwritten cards, personally addressed to each team member who had walked with her on her journey. This is the work.
Ms. Cheryl L. Kaiser Santa Rosa · In memory
Hear it from Your Peers
What Kaiser leaders say about working with us.
“Signature Parking is not merely a vendor; they are a strategic partner who embodies the spirit of collaboration and customer service. I recommend them without reservation to any organization seeking a dependable, mission-aligned partner in valet and support services.”
Anthony Suarez Diaz Support Services Administrator Officer · Kaiser Vallejo
“I have worked with other valet companies and you absolutely have a better product. I’ve been really impressed. The wheelchair collection is another big benefit to us.”
John Fannin, SSAO Kaiser Santa Rosa
“We have seen a steady decrease in parking complaints since Signature Parking arrived. We absolutely love your team! The wheelchair services are a huge hit with members.”
Krista Clapp, SSAO Kaiser Fremont
“The positive feedback continues to pour in. Members are in love with the team and services you are providing. The wheelchair collection services are so valuable.”
Shari Simens Program Management Supervisor · Kaiser Modesto
What's Quietly at Risk
The cost of the status quo is not just operational.
- HCAHPS Reimbursement ExposureArrival and navigation scores that stay flat carry direct reimbursement consequences. Board-visible.
- Claims Liability from Undertrained OperatorsA single serious incident exceeds years of vendor savings. One claim outweighs the entire cost differential.
- Millions Inside, Undone at the CurbEvery dollar invested in patient experience inside the building is at risk from 90 seconds at the drive.
- The Monday Executive HuddleThe quiet anxiety every time the phone rings from the front drive. The private embarrassment of a curbside complaint reaching the CEO.
The Alternative
The front of the house, off your mind.
- HCAHPS arrival and navigation scores climbing.
- Incident rate declining. ADA and mobility capability documented every 90 days.
- Monthly Service Operations Reviews that produce actionable insight — not activity reports.
- The Monday executive huddle no longer opens with a curbside complaint.
- Your patients talking about the welcome before they talk about the diagnosis.
You're the executive who brought hospitality thinking into healthcare — and made it operational, not aspirational. You lead a campus where every arrival feels like an act of care. Peers call you when they're figuring out how to elevate their own.
Most of our healthcare relationships start with a walk-through.
One visit. An honest assessment. No pitch.
We walk your arrival experience the way a patient does — from the moment they turn off the surface street to the moment they reach your care team. We leave with observations and a plan, not a sales deck.
Reach Us Directly
- (800) 825-3871 Mon – Fri, 8am – 6pm PT
- info@signatureparking.com We respond within one business day
- LinkedIn Follow our team · The Drive newsletter
Serving Greater Los Angeles · Bay Area · Pacific Northwest